Conditions

Keep in mind that we do not refund taxes, duty fees or customs expenses in any case.

Please read all conditions below. If conditions are not met,we reserve the right to refuse the return.


Item does not fit / Changed your mind

If you simply changed your mind on your purchase, or the item you bought does not fit you, we do offer a return procedure provided that the following conditions are met:

(a) you contact us and return the item/items within 14 days from the receipt of your order.
(b) the item is in resaleable condition, the packaging is intact and undamaged, and the item is unworn, unused and as sold).
(c) you provide proof of purchase and tracking information.

In this case we offer a partial refund

Refund = Item's value

Excluded : original shipping cost* + returning shipping cost**

 

In case you want to exchange an item you will have to place a new order for the requested item. It will be sent to you as soon as we receive a clear payment for this. For the returning item please follow the instructions above.

 

Complaints

It is very rare that you receive your order in nothing but perfect condition.

Due to our quality control all products are inspected before we pack them.

In case you receive a damaged or defected item you will have to take pictures immediately and send them to info@streetwear.gr.

It is not easy to determine whether there is a manufacturer’s defect or wear and tear.

We only accept returns for products with proven manufacturer’s defects or damages caused from the carrier.

In this case we offer a full refund

Refund = Item's value + original shipping cost* + returning shipping cost**.

Wrong Item

Something that of course should not happen - but if we were to send you a wrong item – we will do our best to resolve the situation as quickly and smoothly as possible.

Please send us an e-mail regarding the mistake (wrong size / wrong article).

In this case we offer a full refund

Refund = Item's value + original shipping cost* + returning shipping cost**.

Please note that we will not accept returns if you don't contact us first

 


Restrictions

*original shipping cost

Refunded only in case you return all the purchased items in one order. 

In case of a partial return (e.g you return 1 of 3 items purchased) we will only refund you the shipping cost of the returning item(s). (you can calculate it, the same you would place a new order)

**returning shipping cost

In order to be eligible for refund on returning shipping cost you will have to provide proof of posting and receipt of the shipment.

Returning shipping costs to be refunded can not be higher than the original shipping cost of the item. This also applies in case of a partial return. (We can then refund the shipping cost of the returning item).